Refund and Returns Policy
Due to the sensitive nature of research materials, all sales are generally final once an order has shipped. Research peptides and related compounds may be affected by storage conditions, handling practices, environmental exposure, and other factors once they leave our facility.
For quality control, safety, and product integrity reasons, returned research materials cannot be accepted.
This policy is consistent with common industry practices for research-grade products.
Non-Returnable Products
The following products are not eligible for return:
- Opened products
- Used products
- Products stored improperly after delivery
- Products exposed to unsuitable conditions
- Products returned without authorization
- Products returned outside the reporting period
- Research materials that have left our controlled environment
Damaged Orders
If an order arrives damaged, customers should contact VB Peptides within 7 days of delivery.
To assist with the review process, customers may be asked to provide:
- Order number
- Photographs of the shipping package
- Photographs of damaged items
- Description of the issue
Once the issue has been reviewed and verified, VB Peptides may provide a replacement, store credit, refund, or other appropriate resolution.
Resolution decisions are made at the sole discretion of VB Peptides.
Incorrect Orders
If a customer receives an incorrect item, notification must be submitted within 7 days of delivery. After verification, we will work to correct the issue as quickly as possible. Customers may be required to provide photographs or additional information to assist with verification.
Missing Items
If an order is delivered with missing items, customers should contact us within 7 days of delivery. Our team will review shipment records and investigate the issue before determining an appropriate resolution.
Order Cancellations
Orders may be canceled before shipment whenever possible. Once an order has entered processing, packaging, or shipment preparation, cancellation requests may not be approved.
Orders that have already shipped cannot be canceled.
Refused Deliveries
Customers who refuse delivery of a shipment may not be eligible for a refund. Any approved refund associated with a refused shipment may be reduced by shipping charges, handling fees, carrier charges, or other costs incurred.
Refund Processing
Approved refunds will generally be issued to the original payment method used during purchase.
Refund processing times vary depending on:
- Financial institutions
- Payment providers
- Banking procedures
VB Peptides cannot control processing times after a refund has been submitted.
Limitation of Liability
VB Peptides shall not be responsible for:
- Research outcomes
- Experimental results
- Improper product handling
- Improper storage after delivery
- Customer misuse
- Delays caused by carriers
- Losses resulting from unauthorized product use
Customers assume responsibility for the handling, storage, and use of all products following delivery.
Contact Information
For questions regarding shipping, refunds, returns, damaged orders, or missing items, please contact:
Email: vbpeptiddes@gmail.com
Phone: +1 (321) 205-5260
By placing an order through our website, you acknowledge and agree to this Shipping, Refund, and Returns Policy.